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  • Reading the Customer's Mind
    If people buy from people, how can we read our customer’s mind?  Often sales people neglect to focus on the…
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    Wrong way Provide a quote from a customer/prospect requested list. Assume the customer always knows the solution Try to turn…
  • Changing your attitude
    Many sales people accept “the customer is always right”. Most IT Department personnel work for just a few businesses in…

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