I had the pleasure of commissioning Organised Solutions to run a Sales Training campaign for HP's key reseller partners. Working closely on the design & implementation of the program, experience helped me to understand why Organised Solutions has one of the best reputations in the Business.

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Organised Solutions has added value to the APC team & business via training, coaching & facilitation. They know & understand our industry & customers intimately & have tailored their services & expertise to our needs. 

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  • Reading the Customer's Mind
    If people buy from people, how can we read our customer’s mind?  Often sales people neglect to focus on the…
  • Common Sense
    Wrong way Provide a quote from a customer/prospect requested list. Assume the customer always knows the solution Try to turn…
  • Changing your attitude
    Many sales people accept “the customer is always right”. Most IT Department personnel work for just a few businesses in…

History & Research

During a nine year period BELBIN researchers, whilst observing business simulations courses at Henley Management College, studied the behaviour of managers from all over the world. Candidates were given a battery of psychometric tests and put into teams of varying composition, while engaged in a complex management exercise. Their different core personality traits, intellectual styles and behaviours were assessed during these exercises. From this study a cluster of behaviours were identified which underlined the success or failure of them team. These nine behaviours became known as the BELBIN® 'Team Roles'.


  • Dulewicz V, (1995) "A validation of BELBINS team roles from 16PF and OPQ using bosses' ratings of competence", Journal of Occupational and Organizational Psychology, Vol 68, pp. 81-99.
  • Fisher, S.G., Hunter, T.A. and Macrosson, W.D.K. (1998), "the structure of BELBIN's team roles", Journal of Occupational and Organizational Psychology, Vol. 71, pp. 282-8.

BELBIN Team Roles is based on books authored by Meredith Belbin

  • Management Teams: Why They Succeed or Fail (1981)
  • Team Roles at Work (1993)
  • The Coming Shape of Organization (1996)
  • Changing the Way We Work (1997)
  • Beyond the Team (2000)
  • Managing without Power (2001(
  • The Evolution of Human Behaviour (2006)
  • The BELBIN guide to succeeding at work


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